Widerrufsrecht
Refund & Return Policy
Last updated: June 2026
At Caseora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include proof of purchase
Non-Returnable Items
We cannot accept returns for:
- Customized or personalized products
- Gift cards
- Items damaged through misuse or normal wear and tear
Return Process
To start a return, please contact us at:
Email: support@caseora.com
Once your return request is approved, we will provide instructions on how and where to send your package.
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery so we can resolve the issue promptly.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Email: support@caseora.com