Privacy Policy

Last updated: June 24, 2026

Caseora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (collectively, the “Services”). Caseora is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the website, make a purchase or another transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall take precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described below.

What Personal Information Do We Collect or Process?

When we use the term “personal information,” we mean information that identifies you or another person or that can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or anonymized in such a way that it can no longer reasonably be used to identify or link the information to you.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including conclusions drawn from this information:

Contact information, including your name, postal address, billing address, shipping address, telephone number, and email address.

Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment-related details.

Account information, including your username, password, security questions, configurations, preferences, and settings.

Transaction information, including the products you view, add to your shopping cart, add to your wish list, purchase, return, exchange, or cancel, as well as information about your previous transactions.

Communications with us, including information you provide when communicating with us, such as when you submit a customer support request.

Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

Usage information, including information about how you interact with the Services and how and when you access, use, or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you. We collect information directly from you when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

Automatically through the Services. We collect information automatically from your device, when you use our products or Services, when you visit our website, and through cookies and similar technologies.

From our service providers. We collect information from service providers when we engage them to enable certain technologies or when they collect or process personal information on our behalf.

From our partners and other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you. This includes fulfilling our agreement with you, processing payments, fulfilling orders, remembering your settings and products in which you are interested, sending notifications relating to your account, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience.

For example, we may recommend products based on your previous purchases. We may also use your personal information to better personalize, develop, and improve the Services.

Marketing and Advertising

We may use your personal information for marketing and advertising purposes. This may include sending marketing and promotional communications by email, SMS, or post.

We may also display advertisements for products or Services on our website or on other websites, including advertisements based on products you previously purchased, viewed, or added to your shopping cart, as well as other activities relating to the Services.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action regarding suspected fraudulent, illegal, unsafe, or malicious activities.

We may also use your personal information to protect public safety and maintain the security of our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account login details secure. We strongly recommend that you do not share your username, password, or other login credentials with any other person.

Communicating With You

We use your personal information to provide customer support and effective Services, respond promptly to your inquiries, and maintain our business relationship with you.

Legal Purposes

We may use your personal information to comply with applicable laws or respond to lawful legal processes, including requests from law enforcement agencies or regulatory authorities.

We may also use your personal information to investigate or participate in civil investigations, potential or actual legal disputes, or other adversarial legal proceedings, as well as to investigate potential violations of our terms and policies or enforce those terms and policies.

How Do We Disclose Personal Information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy.

Such circumstances may include the following:

We may disclose personal information to Shopify, service providers, vendors, and other third parties that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.

We may disclose personal information to business and marketing partners that provide marketing services or display advertisements to you.

For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites.

Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for targeted advertising and marketing based on your online activities across different merchants and websites.

You may exercise your right to opt out of these uses through the relevant link provided on our website.

We may disclose certain information to third parties when you request or authorize us to do so, such as when information must be shared with a shipping provider in order to deliver products to you or when you use social media widgets or login integrations.

We may disclose personal information to our affiliates or otherwise within our corporate group.

We may also disclose personal information in connection with a business transaction, such as a merger, acquisition, restructuring, or bankruptcy.

Personal information may also be disclosed to comply with applicable legal obligations, including responding to subpoenas, search warrants, court orders, or similar requests, to enforce applicable terms and policies, and to protect or defend the Services, our rights, and the rights of our customers, users, or other persons.

Our Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information that you submit through the Services will be transmitted to Shopify and to third parties that may be located in countries other than the country in which you live. This processing is necessary to provide and improve the Services.

To protect, grow, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, with other merchants, and with Shopify.

In order to provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests relating to the exercise of your rights regarding Shopify’s use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

When you follow links to websites that are not affiliated with us or controlled by us, you should review their privacy and security policies, as well as their other terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.

Information that you provide in public or semi-public areas, including information you share on third-party social networking platforms, may be viewed and used by other users of the Services or users of those third-party platforms without limitations regarding its use by us or by a third party.

The inclusion of third-party links in the Services does not mean that we endorse the content of those platforms or their owners or operators unless this is expressly stated within the Services.

Children’s Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the legal age of majority in their country.

If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the contact details provided below and request that the information be deleted.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell,” as those terms are defined under applicable law, personal information belonging to individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we therefore cannot guarantee complete or “perfect security.”

Information that you send to us may also be exposed to risks while it is being transmitted. We recommend that you do not use insecure communication channels when sending sensitive or confidential information to us.

The length of time for which we retain your personal information depends on various factors.

These factors may include whether we need the information to manage your account, provide the Services to you, comply with legal obligations, resolve disputes, or enforce applicable agreements, terms, and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below regarding your personal information.

These rights are not absolute, may only apply under certain circumstances, and in some cases we may decline your request where permitted by applicable law.

Right of Access

You may have the right to request access to the personal information that we hold about you.

Right to Deletion

You may have the right to request that we delete personal information that we hold about you.

Right to Correction

You may have the right to request that we correct inaccurate personal information that we hold about you.

Right to Data Portability

You may have the right to receive a copy of the personal information that we hold about you and to request that we transfer it to a third party, subject to certain circumstances and exceptions.

Right to Opt Out of the Sale or Sharing of Personal Information or Targeted Advertising

Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or object to the processing of your personal information for purposes that are considered “targeted advertising” under applicable privacy laws.

You may exercise your right to opt out of these uses through the relevant link provided on our website.

Please note that if you visit our website with the Global Privacy Control opt-out signal enabled, we may automatically treat this signal, depending on your location, as a request to opt out for the device and browser you use to visit the website.

If we are able to associate the device sending the signal with a Shopify account, we may also apply the opt-out request to that account.

More information about Global Privacy Control is available at:

https://globalprivacycontrol.org/

Other than Global Privacy Control, we do not currently recognize other “Do Not Track” signals that may be sent by your web browser or device.

Managing Communication Preferences

We may send promotional emails to you.

You may unsubscribe from these emails at any time by using the unsubscribe option included in our emails.

Even if you unsubscribe from promotional communications, we may continue to send you non-promotional emails, including emails relating to your account or orders you have placed.

Additional Rights for Residents of the United Kingdom or European Economic Area

If you live in the United Kingdom or the European Economic Area, subject to the exceptions and limitations provided by applicable local law, you may exercise the following additional rights:

Right to Object and Right to Restrict Processing

You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent.

Withdrawing your consent will not affect the lawfulness of processing that was carried out on the basis of your consent before it was withdrawn.

You may exercise these rights through the options provided within the Services or by contacting us using the contact details provided below.

More information about how Shopify uses your personal information and the rights available to you, including rights relating to information processed by Shopify, is available at:

https://privacy.shopify.com/en

You will not be discriminated against or otherwise disadvantaged for exercising any of these rights.

Where permitted or required by applicable law, we may need to verify your identity before processing your request.

In accordance with applicable laws, you may appoint an authorized representative to submit a request on your behalf.

Before accepting a request from an authorized representative, we may require the representative to provide evidence that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request within the time period required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to submit a complaint to your relevant data protection authority.

A list of data protection supervisory authorities within the European Economic Area is available through the relevant link provided on our website.

International Data Transfers

Please be aware that we may transfer, store, and process your personal information outside the country in which you live.

When we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant United Kingdom authority.

This does not apply where the personal information is transferred to a country that has officially been recognized as providing an adequate level of data protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide any notice required under applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your available rights, please contact us:

Telephone: +43 676 9516164

Email: support@caseoracases.com

Postal address:
Caseora
Perschaweg 9
9530 Bad Bleiberg
Austria

For the purposes of applicable data protection laws, we are the data controller responsible for your personal information.